Privacy Policy

YOUR PRIVACY

PanoRanch.com recognizes and respects the importance of protecting the privacy of our customers, registered members and users. This Privacy Policy is part of our Terms of Use, which governs the use of our web site. We have outlined this policy in detail below.

INFORMATION GATHERING

We gather personal information to allow us to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you and recipients, of special offers and discounts.

Through PanoRanch.com and any of our other affiliated sites we may collect the following information: your name, address, telephone number, e-mail address, title (gender), birth date, billing information (credit card number, expiration date and billing address), occasion type (Birthday, Mother’s Day, etc.), product purchased, gift card message, recipient’s name, address, telephone number, e-mail address, and any other information you provide us. Information you enter is collected even if you cancel or do not complete the registration, or order process. Only you the Pano Ranch member has the right to view and edit your reminder service entries at any time by logging into “Your Account” with your e-mail address and password.

WHAT IS A COOKIE AND HOW DO WE USE THEM?

A “cookie” is a small file stored on your computer’s hard drive by PanoRanch.com that gives you a numeric user ID and stores certain information about your activity on the site. We use “cookies” to let us know that you are a prior customer, user or member and to provide certain features to you that enhances and customizes your online shopping experience. Most web browsers automatically accept “cookies”, but most allow you to instruct your browser to prevent the use of “cookies”. If disabled, the information provided becomes less secure. It is recommended that you leave them turned on as they allow you to take full advantage of some of our website’s best features.

HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU

We use information we collect to communicate with you, to process your orders, to keep you informed about your order status, to provide an enhanced and more personalized interactive shopping experience and to inform you, and your gift recipients, of special offers from PanoRanch.com, or other web sites and companies that we own.

Our database stores your billing and delivery information. The next time you place an order this information will automatically be transferred to the order form so that you do not have to re-enter your information again.

We may disclose any information you have provided when we believe disclosure to be appropriate to comply with a law, regulation, governmental or law enforcement request, or to comply with judicial process or if disclosure is necessary or appropriate to operate this web site or to process any orders or registrations or to conduct any promotions you participate in to protect the rights or property of the company, users, customers, recipients, members, sponsors, providers, licensors, or merchants (as such terms are defined in the Terms of Use). We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Please note that any personal information you reveal or post on one of our Public Forums such as a comment box, is not protected by this Privacy Policy and may be collected, shared and used by us. Information you give out or post on our Public Forums is disclosed at your own risk.

Portions of our web site (such as Member Registration) may require registration and log-in processes in which you will select a user ID and password, that keeps your account information private and secure. Any password provided to you will be the exclusive property and confidential information of this company and may be used by you solely for your individual use of this web site. You are responsible for maintaining the confidentiality of any password provided to you. All activities that occur using your password are your responsibility, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your password or account.

RECIPIENTS AND SENDERS

The recipient’s phone number is used for delivery purposes. At times we may need to call the recipient to schedule a delivery. Occasionally we may contact the recipient to ensure that we maintain our high quality standards. Both sender and recipient may receive by postal mail a promotion, postcard or calendar 1-3 times per year.

A recipient may receive a gift with no message and call to find out who has sent the beautiful bouquet. Our Customer Service Representative will provide the name and any other information as contained on the gift card accompanying the gift. If there is no gift card or no name our Customer Service Representative will ask the sender for their consent via e-mail or by phone. If consent is not given, we will not be able to reveal the sender’s identity to the recipient.

ADDITIONAL SERVICES

At the time of registration, you your e-mail address will be stored. The sender may receive additional e-mails, marketing promotions and other services in compliance with applicable laws. If you would like to stop receiving these e-mail promotions simply click “unsubscribe” at the bottom of the e-mail, change your account information or please feel free to contact our Customer Service Representative at 1-xxx-xxx-xxxx. Please allow up to 3 days for us to process your request.

NO THIRD-PARTY USE OF YOUR INFORMATION

PanoRanch.com does not sell, trade, or rent your personal information to third parties. Personal customer information is shared only with companies that provide support services, our agents, representatives and service providers and contractors for limited purposes, including fulfilling customer orders, offering certain products and services in connection with PanoRanch.com.

LINKS

Please be aware that when you click on links and/or ad banners that take you to third-party web sites, you will be subject to the privacy policies and terms of use of those third party web sites, not ours. While we support the protection of privacy on the internet, we cannot be responsible for the actions of the third parties. Do not supply personal information to these web sites unless you have verified their security and privacy policies.

YOUR SECURITY

When placing an order with PanoRanch.com your sensitive data is encrypted using secure socket layer technology (SSL), ensuring that your order is safe and secure as it travels over the internet which has been approved by VeriSign, a leading provider of Internet Trust Services. The VeriSign Secured Seal makes it possible for online shoppers and other visitors to do business and share information free of worry. Your e-mail is not encrypted so please do not transmit your credit card information in this manner.

The password created by you protects your personal information. Please keep this password confidential as it is yours to protect.

TRACKING YOUR ORDER

In order to track your most recent order your e-mail address and account password will be needed. Please log into “My Account” and click “Track My Packages” to track your order on-line. If you are unable to go on-line, please contact a Pano Ranch Representative: 1-xxx-xxx-xxxx. Customer Service hours are from 8 AM – 4 PM Pacific Standard Time Monday thru Friday.

CORRECTIONS AND CANCELLATIONS

Before you confirm an order you will have an opportunity to review the order form to make changes and additions to the information it contains. These changes will be kept for future use. With a cancelled order the information may be kept for future use, also. If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and e-mail address to Support@panoranch.com. Please note that we cannot delete information associated with past purchases.

CHILDREN’S PRIVACY POLICY

The Children’s Online Privacy Protection Act created rules that spelled out what must be included in a privacy policy for children under 13. It is currently our policy not to collect personal information on any person under 13. Children under the age of 13 are not permitted to use this site or services on this site. Every transaction is completed with a valid credit card number which helps to ensure that a child under the age of 13 is not using the site. If we learn that a child under the age of 13 has given us personal information we will attempt to notify the child’s parent or guardian and delete all information from our records, unless the child’s parent or guardian consents to our maintaining such information.

YOUR CONSENT AND CHANGES TO THIS POLICY

Subject to the above provisions, by using our web site, you consent to the use of information collected or submitted by us and the terms of this Privacy Policy. We may change, modify or add to our Privacy Policy from time to time. Please check our Privacy Policy periodically for changes, so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. By using PanoRanch.com after such changes and posting, you agree to be legally bound and to abide by the changes and other provisions contained in the Privacy Policy and Terms of Use of which this policy is a part.