FAQS

 Tel: (408) 746-5252
panoranchsv@gmail.com

 365 San Aleso Ave.
Sunnyvale, CA 94085

 Free Standard Shipping
on all orders in California.

 Allow 3 Business Days for
Shipping or Pickup.

FaQs. General Information

Do you offer Same Day Delivery?

We offer same day delivery and free shipping in California only. Expedited two-day delivery is available throughout the rest of the United States. Please note, all custom orders require three (3) business days to prepare for shipping or pickup. However, we do have many ready to go alternatives in our gift shop on days when it is open.

Are there any special considerations for delivering flowers to a patient in the hospital?

Generally, you want to check with the nursing staff beforehand to make sure the patient doesn’t have any restrictions that would rule out flowers/plants. Once you have clearance, you want to make sure you clearly put the patient’s name, room number and Hospital on the Delivery instructions. Most hospitals have specific delivery times.

Do you guarantee delivery by a specific time?

Due to a high volume of orders, we aren’t able to guarantee delivery by a specific time. Rest assured our team is committed to getting orders out as early in the day as possible. We hope you understand!

Why do you specialize in Protea flowers?

We cultivate over 30 varieties of Protea flowers at our flower farm in Half Moon Bay. Varieties include such notables as King Protea, Queen Protea, Red Baron, and Sugar Bush. Protea Pincusion and Safari Sunset varieties are available in a variety of colors year round. This gives a rich color and texture palette for our floral designers to choose from. For our clients, it comes down to a singular fact: Protea flowers also have the advantage of lasting 5 times longer in vases than other flower varieties, so our clients enjoy their arrangements significantly longer.

Do you accept wholesale / bulk orders?

Wholesale bulk orders (over 200 stems) are welcome. If you are interested in King protea, Queen protea, Prince or Princess or any members of the “Royal Family” of protea flowers, please call (650) 208-4787. All bulk orders may be eligable for an additional 20% off. Speak to a member of our staff for details.

Why do your arrangements last longer than others?

In addition to the general heartiness of the flowers themselves, we streamline the shipping & handling process. In the time it takes the typical process of transferring the flowers from the grower to the wholesaler, and ultimately through a distributor to the retailer, flowers lose 4-8 days of their lifespan. Our shipping system brings flowers straight from our fields into your vases, stripping the time and cost of the middlemen out, and reclaiming that time for you to enjoy your arrangement.

Help! The screen just went blank and I am not sure the order went through.

We continually invest in our online system to insure everyone has a positive experience the first time, every time. However, on a rare occasion something goes unexpectedly. First, if your order has been completed, you will receive an email from the payment processor. You also should receive a second email from us with your order details. If you received these emails, rest assured, your order was processed. If you didn’t receive one or both of these emails, please call us during normal business hours and we will track your order from our side.

What is the bottom line?

The terms and conditions of this site are designed so that everyone who visits here has a safe and pleasant shopping experience. PanoRanch.com reserves the right to change these terms from time to time, effective immediately upon posting on our sites. The use of PlanoRanch.com is at your sole risk and the materials provided are “as is” and “as available.” All the content on this site is the intellectual property of Pano Ranch, and protected by U.S. Copyright laws. All feedback, comments, etc. you send to Pano Rano shall be considered non-confidential be become the property of Pano Ranch. If you choose to use objectionable language on a gift card message, Pano Rancho reserves the right to restrict, remove or deny any or all content that violates guidelines. Please note: You must be 18, with a valid credit card, with full authority to use it, to submit an order through this site.

What do I do when the website says one price, but it is actually different?

If a product is listed on PanoRanch.com with an incorrect price or incorrect information, we shall have the right to refuse or cancel any orders placed for the listed product at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and the order is cancelled, we shall immediately issue a credit to your credit card in the amount of the charge.

Do you have a product guarantee?

PanoRanch.com is proud to guarantee all our floral designs for quality and freshness. Your floral designs are guaranteed to last an average of 7 days and if you are not satisfied with your purchase at the time of delivery please e-mail us or call us. Due to Mother Nature, blooms may vary in durability without detracting from your bouquet experience. Our sole maximum liability will be to refund the purchase price or to replace and deliver an equivalent product as soon as reasonably possible. Any problems with the product in which the guarantee is used must be e-mailed, written or called in to Pano Ranch. within 30 days after delivery or you will have waived any and all related claims regarding such product items and we shall not be liable.

Can I send you a confidential email with a suggestion?

Yes, and no. We always welcome your feedback, comments, suggestions, creative ideas, and other contributions. However, we consider all such communications to be non-confidential and they instantly become the property of Pano Ranch. By submitting the feedback, you are giving us implicit permission to use that in an unrestricted basis. You acknowledge that you are not entitled now, or at any time in the future, to any compensation for any user submissions.

What is your privacy policy?

Pano Ranch recognizes and respects the importance of protecting the privacy of our customers, members and users. We will only gather personal information when and where it is necessary to communicate with you, to process your orders, to provide a better shopping experience, or inform you of special offers and discounts. We do not sell, trade or rent your personal information to third parties for the purposes of advertising or marketing products we don’t sell.

What information do you gather?

We gather personal information to allow us to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you and recipients, of special offers and discounts.

What is a “cookie” and how do you use them?

A “cookie” is a small file stored on your computer’s hard drive by us that gives you a numeric user ID and stores certain information about your activity on the site. We use “cookies” to let us know that you are a prior customer, and provide a customized online shopping experience.

What is your Children’s Privacy Policy?

The Children’s Online Privacy Protection Act created rules that spelled out what must be included in a privacy policy for children under 13. It is currently our policy not to collect personal information on any person under 13. Children under the age of 13 are not permitted to use this site or services on this site. If we learn that a child under the age of 13 has given us personal information we will attempt to notify the child’s parent or guardian and delete all information from our records, unless the child’s parent or guardian consents to our maintaining such information.

Ask a Question

The staff at Pano Ranch is happy to answer any and all of your questions, big or small. We strive to respond back to all inquiries within 2 business days. If you have immediate questions, please call us at (408) 743-5910 during normal business hours or visit our showroom.

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